FAQ

Why choose STEP Resources?

What STEP Resources does — We work on your behalf and represent you in energy procurement and other energy related services. We do not sell you energy, but rather analyze your consumption and shop the market for the best price, terms and conditions, and make an “apples to apples” comparison of the various offers. We then provide you a summary and recommendation, with the understanding that you are free to choose any supplier you wish. Once you choose a supplier, we provide a complete review of all agreements; assist you in completing the transaction, making sure you are getting everything you are supposed to, and that you understand what it is you are signing. We then follow up to verify your bills are correct and address any supplier issues that may arise. We are also available to assist you with utility related questions or issues. STEP is and will remain your advocate throughout the long term.

How we will save you money? — STEP saves you money in multiple ways. First, we only deal with suppliers that are credit worthy. Second, because we solicit from several, we know how to create competition for your load, and third, we understand how to make sure you are getting a true “apple to apples” comparison. This is important to saving you money because often suppliers will modify their delivery dates to provide the best price. One example might be where the supplier does not include the summer months in their pricing, which makes their pricing look lower. Our customers will tell you that the money they pay for STEP’s services are well worth every penny.

How is STEP compensated for its services? — For procurement services, STEP is compensated either directly by the customer or the supplier. Our pricing [which is open book with the customer] can be embedded into the rate we obtain from the supplier. As an example, if the client would rather have our fee embedded into their rate, when we solicit pricing from all of the suppliers, we notify them that our fee should be included into the price they provide the customer. This allows a true “apples to apples” comparison, as our fee is the same to every supplier. Also, when we do the analysis for our customer, the pricing already includes STEP’s compensation. Regardless which option the customer chooses, it is always done on an open book basis with our customer. There are no hidden costs.
back to top

What does energy deregulation really mean?

Consumers are given the opportunity to purchase electricity or natural gas from competing suppliers. The local utility no longer has a monopoly on the commodity portion of their utility bill.

Consumers in the utility’s Service Territory can choose to purchase electricity and natural gas from other sources, but do not have to do so.

Nothing else changes. The local utility will still deliver the electricity and natural gas to you, service the lines and pipe, and render the bills. The local utility will continue to be paid by all customers in its service territory a monthly fee (tariff) for the delivery, servicing, and billing functions.
back to top

When I leave the local utility and change electricity or natural gas suppliers, what happens?

The process is seamless. Reliability and service are not affected. You will never notice when the supply begins with the competitive supplier.

You do not need any new equipment and no new account numbers, all of that stays the same. Sometimes a new meter may be required.

The only difference is that you will pay a competitive supplier for the electricity and natural gas you consume rather than pay the local utility. Thousands of consumers change suppliers every day and during the past decade, literally millions of businesses have taken advantage of deregulated markets and transferred electricity and natural gas service to competitive suppliers.
back to top

How is my electricity price determined?

STEP analyzes your electricity account information and usage characteristics. STEP positions your accounts to be reviewed by many competitive suppliers by creating a Request For Pricing Proposal unique to your accounts. This RFP is sent electronically to the competitive suppliers that will bid for your business by responding with their most competitive prices and terms for your accounts

Several factors impact prices from suppliers. They include: your electricity usage levels (KWh consumed each month/year); when you consume electricity (during peak periods, off-peak periods, intermediate periods, etc.); the overall demand for electricity (demand –KW). When you are in the competitive market seeking prices (seasonality); you must identify the term you want in your supply contract (length in years/months); specific terms and conditions your business needs in the supply contract; and the type of supply contract your business wants (fixed-price or index based); the number of competitive suppliers are active in your local market and the types of customers each supplier seeks; and your credit history are all factors to be considered,

STEP's consultants work closely with each client to develop a customized request in order to maximize their advantages and position the client to get the best prices possible and terms and conditions that fit their needs.
back to top

Is deregulation working? Can my business really benefit?

Yes, there is much empirical evidence that illustrates that businesses participating in competitive markets have experienced many benefits including lower prices.

Deregulation has created competition among suppliers which have created new products and services for consumers. These goals are being met every day in competitive energy markets.

Deregulation has produced a plethora of marketers, all leading you to believe they are acting in your best interest because they can show you savings. After all, savings are good, right? As an independent resource to you and your company, STEP considers ALL the options and shops your energy requirements with several reputable sources in the market to identify and secure the BEST alternatives that fit your needs. This is made possible because of deregulation... allowing competition to drive service levels up and prices down.
back to top

If there is a power outage because of a hurricane, windstorm, blizzard, or any other reason, what happens to my business if I move my accounts to a competitive supplier?

Nothing changes. The same local utility service team will be dispatched to service the power lines and turn your power back on under the same protocols that have existed for years.

Your local utility is still responsible for all aspects of delivering and servicing your power and natural gas. Your business, and all other consumers in the utility’s service territory, including residences, schools, churches, businesses, etc, pay a tariff amount every month to the utility for the delivery and servicing of the wires and pipes.
back to top

HOME SERVICES CASE STUDIES FAQ ABOUT US CONTACT US
  Overview
Strategic Energy Planning
Energy Analysis & Procurement
Site Selection Due Diligence  
Regulatory Guidance & Compliance
Infrastructure Ownership/Leasing & Management


info@stepresources.com · fax 513.672.0584 · 513.792.0146
8366 Princeton Glendale Rd., Suite B1, West Chester OH 45069
Copyright © 2017 Lykins Oil Company. All rights reserved.